EXPLANATION OF DATA ON YOUR GAS BILL

Your billing statement has a new look. This section will help you to better understand your bill.

The BF or Balance Forward is any amount that is carried over from the previous month.
The DP or Deposit Applied is the amount of your deposit that was applied to the bill.
The GSR or General Service Rate amount is the usage multiplied by the GSR Rate.
The SC or Service Charge is the monthly amount charged per meter.
The GCR or Gas Cost Recovery amount is the usage multiplied by the GCR Rate. The GCR reflects changes in the cost of natural gas purchased by GEO from its suppliers and transporters. As the cost of natural gas changes, the GCR reflects the changes and your cost per MCF (thousand cubic feet) is adjusted. GEO received no profit from these changes.
The PT or Oxford PUET is the Public Utilities Excise tax on gross receipts.
The MCF is the tax paid per unit measure of gas.

The NET DUE amount is a combination of the services above. By adding up the debits and credits on the right side of your bill you will get your current monthly charge.

If you bill is paid on or before the due date, you pay the NET DUE amount, if you are paying after the due date you need to pay the PAY AFTER amount.

GEO has payment plans/ options available to assist with a delinquent account, if applicable. DAPS – Delinquent Accounts Payment Schedule A] The 1/6th plan – This plan requires six equal monthly payments on the arrearages in addition to full payment of the current bill B} The 1/3rd plan – This plan requires one /third of the balance due each month (arrearages plus the current bill). If you need more information about our DAPS plans please contact us at 513-523-2555 or 800-352-2844.

If your account is subject to disconnection and you have a medical problem, please contact us to get a medical certification form.

If a disconnection of service occurs as a result of non payment, the balance in full, a reconnect fee of $50.00 and a security deposit must be paid to have service restored. The security deposit is 30% higher than the average utility bill. Call us for the total charges due to restore service.

Glenwood Energy has employees on duty during regular business hours to answer your questions or explain billings. If you need assistance, please call, write or visit the office at 5181 College Corner Pike, Oxford, OH 45056. Office Hours are Monday – Friday 9am – 5pm.

If you do not understand why you owe an amount or if you think there has been a mistake call us at 523-2555 as soon as possible. If the person you talk to cannot help you, ask to talk to the general manager. If your complaint is not resolved, you may call the Public Utilities Commission of Ohio (PUCO) toll free at 1-800-686-7826 or 614-466-3292, or for TDD/TTY 1-800-686-1570 from 8 Am – 5:00Pm weekdays, or visit their website at www.PUCO.ohio.gov. You may also visit the commission’s public interest center at 180 East Broad Street, 7th Floor, Columbus, OH 43215.