CUSTOMER INFORMATION
SIGN UP FOR NATURAL GAS SERVICE

 You can sign up for service over the phone and pay any applicable fees with a credit/debit card. A security deposit is required to establish credit. We will hold the deposit for 12 months or until you cancel service. The deposit will pay the monthly bill and if it is your final bill, your credit will be mailed back to you in the form of a check. You may avoid paying a deposit by providing documentation demonstrating satisfactory credit or furnishing a credit worthy guarantor. If you are a property owner, we may waive the deposit.


 There is a $50.00 connection fee to turn on any meter that is currently turned off. The connect fee will be added to your first bill. If the meter has been off for more than 30 days, a house line pressure test will also be required before we can turn on your service. The cost of the pressure test is $80.00 and must be paid when you sign up.  If the service is off you also may need to have your pilot lights lit. If you are renting, your landlord may offer to do this for you. If you would like us to light the pilots, we charge a $25.00 fee and will schedule a 2 hour window for your appointment. We recommend giving us 48 hours notice to start or stop service. 

STOP NATURAL GAS SERVICE

If you would like to cancel your gas service, please contact the office by phone or through the website. Please have your account number, the date you would like to end service and a forwarding address ready. If you were renting, we may also ask for the name of the landlord or rental company. We recommend giving us 48 hours notice to start or stop service. 

Please remember to cancel your service when you move out.

If you move out and do not cancel service, you will be responsible for any gas used until you do.

If you paid a security deposit on your account, you will receive it back after you have had service for 12 months or if you cancel your service sooner than that. The deposit will pay the monthly bill and if it is your final bill, your credit will be mailed back to you in the form of a check.

PAY YOUR BILL

We read your gas meter each month and you are billed according to the amount of gas you use. The monthly service charge is the monthly amount charged per meter. It does not vary with consumption.

Bills are mailed out the first business day of each month and are due on or before the 26th each month. If the 26th falls on a weekend, please pay your bill in advance to avoid a late charge. Penalty amount is 1.5% of total bill.

 

Payment Options:

We accept check, cash, money order or credit/debit cards. (VISA, Mastercard, Discover and American Express)

You may pay your bill at our office located at  5181 College Corner Pike in Oxford.

There is a payment box located outside of our gate for after hour payments. (Please do not pay in cash)

We accept payments over the phone made by credit or debit cards with no additional fee or you can mail your payment to:

 

Glenwood Energy Of Oxford

PO Box 645783

Cincinnati, OH 45264-5783

 

You can view and pay your bill online here at our website. You will need your account number and present meter reading from your current bill to set up your online login. If you do not have this information, call the office and we can help.

Service Not Transferable
No person shall commence the use of gas until after making the application therefore and requesting Glenwood Energy to turn on the service. In the event of violation of this provision, in addition to other rights of Glenwood Energy, such person shall be liable for all gas consumed in the premises from the date such person occupied the premises.

 

The customer, after making the proper application for service, shall notify Glenwood Energy when they desire service to be established. In no case shall the customer, the customer's agent, or customer's employee turn on the gas at a locked meter. Gas shall be turned on, upon the date specified, by an authorized agent of Glenwood Energy.

Address

5181 College Corner Pike

Oxford, OH 45056

Tel: 513-523-2555

Fax: 513-524-3409

Hours: Monday - Friday

            9:00am-5:00pm

Find us

WEBSITE ACCESSIBILITY

Glenwood Energy is committed to providing access to important information via technology, including our web pages, for individuals with disabilities in accordance with Section 508 of the Rehabilitation Act. Section 508 requires us to ensure that individuals with disabilities seeking information or services from us, have access to and use of information and data that is comparable to the access and use by individuals without disabilities, unless an undue burden would be imposed on us. If you have a disability and the format of any material on our web pages interferes with your ability to access the information, please contact us at 513-523-2555 or nicole@glenwoodenergy.com.  In order to help us respond in a manner most helpful to you, please indicate the nature of the accessibility problem, and the web address of the requested material so we can work together to ensure the information can be provided.

© 2020 by Glenwood Energy of Oxford