CUSTOMER INFORMATION
Our office will be closed the following days in 2024
January 1, 2024 - New Years Day
May 27, 2024 - Memorial Day
July 4, 2024 - Independence Day
September 2, 2024 - Labor Day
November 28-29, 2024 - Thanksgiving
December 24-25, 2024 - Christmas
SIGN UP FOR NATURAL GAS SERVICE
You can sign up for service online here or over the phone and pay any applicable fees with a credit/debit card. A security deposit is required to establish credit. We will hold the deposit for 12 months or until you cancel service. The deposit will pay the monthly bill and if it is your final bill, your credit will be mailed back to you in the form of a check. You may avoid paying a deposit by providing documentation demonstrating satisfactory credit or furnishing a credit worthy guarantor. If you are a property owner, we may waive the deposit.
There is a $50.00 connection fee to turn on any meter that is currently turned off. The connect fee will be added to your first bill. If the meter has been off for more than 30 days, a house line pressure test will also be required before we can turn on your service. The cost of the pressure test is $80.00 and must be paid when you sign up. If the service is off you also may need to have your pilot lights lit. If you are renting, your landlord may offer to do this for you. If you would like us to light the pilots, we charge a $25.00 fee and will schedule a 2 hour window for your appointment. We recommend giving us 48 hours notice to start or stop service.
STOP NATURAL GAS SERVICE
If you would like to cancel your gas service, please contact the office by phone or through the website here. Please have your account number, the date you would like to end service and a forwarding address ready. If you were renting, we may also ask for the name of the landlord or rental company. We recommend giving us 48 hours notice to start or stop service.
Please remember to cancel your service when you move out.
If you move out and do not cancel service, you will be responsible for any gas used until you do.
If you paid a security deposit on your account, you will receive it back after you have had service for 12 months or if you cancel your service sooner than that. The deposit will pay the monthly bill and if it is your final bill, your credit will be mailed back to you in the form of a check.
PAY YOUR BILL
We read your gas meter each month and you are billed according to the amount of gas you use. The monthly service charge is the monthly amount charged per meter. It does not vary with consumption.
Bills are mailed out the first business day of each month and are due on or before the 26th each month. If the 26th falls on a weekend, please pay your bill in advance to avoid a late charge. Penalty amount is 1.5% of total bill.
Payment Options:
We accept check, cash, money order or credit/debit cards. (VISA, Mastercard, Discover and American Express)
You may pay your bill at our office located at 5181 College Corner Pike in Oxford.
There is a payment box located outside of our gate for after hour payments. (Please do not pay in cash)
We accept payments over the phone made by credit or debit cards with no additional fee or you can mail your payment to:
Glenwood Energy Of Oxford
PO Box 645783
Cincinnati, OH 45264-5783
You can view and pay your bill online here at our website. You will need your account number and present meter reading from your current bill to set up your online login. If you do not have this information, call the office and we can help.
Service Not Transferable
No person shall commence the use of gas until after making the application therefore and requesting Glenwood Energy to turn on the service. In the event of violation of this provision, in addition to other rights of Glenwood Energy, such person shall be liable for all gas consumed in the premises from the date such person occupied the premises.
The customer, after making the proper application for service, shall notify Glenwood Energy when they desire service to be established. In no case shall the customer, the customer's agent, or customer's employee turn on the gas at a locked meter. Gas shall be turned on, upon the date specified, by an authorized agent of Glenwood Energy.